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Successful Hospitality

Guest Experience Management stories and opinions from HospitalityGEM, the B2B brand for The Mystery Dining Company

Research highlights afternoon tea as a key growth area for pubs

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Afternoon tea has long been a popular tourist experience for those visiting the UK, but new research from Mintel indicates it could also be a key growth area for the British pub sector. As a profitable way to extend the day parts, it's worth consideration.   The quintessentially British afternoon...

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The changing tastes of food and drink pairings

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The landscape of the hospitality industry is constantly shifting, so we make it our business to follow it closely. Our most recent survey delved into the changing tastes of guests when it comes to the drinks they pair with different dishes. We found that there is a growing proportion of guests who...

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Hotels should prepare for a record-breaking season post-Brexit

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Although the referendum divided the nation, new research from VisitEngland has found the hotel sector united in its high hopes for a record-breaking, post- Brexit summer season. The VisitEngland survey questioned 500 hotel and accommodation providers’ thoughts on the business climate in the...

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The science of pairing beer with food

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Beer is having a moment in the spotlight when it comes to food and drink pairings , according to a leading figure in the brewing business. At the Institute of Food Technologists 2016: Where Science Feeds Innovation event, Keith Villa, founder and head brewmaster of Blue Moon Brewing Company ,...

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Pokémon Go is luring in new guests

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The international release of the biggest mobile app game since Candy Crush has stunned the UK, with thousands of users taking to the streets to find and catch Pokémon. It’s already proven a lucrative opportunity for hospitality operators to give their sales a boost… after all, chasing those cartoon...

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