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Successful Hospitality

Guest Experience Management stories and opinions from HospitalityGEM, the B2B brand for The Mystery Dining Company


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Hospitality businesses need to be constantly changing to adapt to evolving tastes and market conditions, and even simply to keep front-of-mind in the eyes of guests. There are things you can do to manage the risk and concentrate on the flip side of that coin – opportunity.

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"I Fell Asleep At The Table" - What The Hospitality Industry Can Expect This Valentine's Day

Like it or loathe it, in a month’s time couples will be descending on hotels, pubs and restaurants for the annual celebration of lurve – St Valentine’s Day. This year the day itself falls on a Friday, which is good news for those in the industry as love-struck couples could be enticed to stay out...

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A Stormy Start, But Plenty To Look Forward To In 2014

It’s been a bumpy start to the new year to say the least. The first week of January has seen storm after storm, with dire consequences for many in the hospitality industry. From battered sea fronts to flooded riversides, businesses across the country have been deluged, and not in a good way. The...

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Boxing Day - What Can Pubs and Restaurants Expect?

By this time next week many of us will be heading back to work, but in the meantime the hospitality industry will be looking to bolster its performance during be a thriving festive period, with purses-strings hopefully loosened by recent spate of positive economic news. We already know that most...

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